Quality Policy

In line with the mission of the Security Industry Regulatory Agency (SIRA) to regulate the private security sector and provide the highest levels of safety and security in Dubai, the Agency strives to deliver security services for facilities and activities, security cadre, issue security permits, provide consultancy, and test security devices – all with the aim of protecting lives and assets and strengthening community reassurance.

To achieve these objectives, our policy is focused on the following principles:

• Building a security infrastructure based on advanced standards and smart systems and Licensing specialized cadre.
• Providing comprehensive, integrated, and automated security services of the highest quality and efficiency to happiness our customers.
• Placing our customers at the top of our priorities and exerting every effort to meet their needs and exceed their expectations, ensuring their satisfaction and trust in our security services.
• Complying with legal, regulatory, and contractual requirements, as well as the international ISO 9001 standard.
• Establishing and continuously developing a Quality Management System that enhances operational efficiency and raises performance levels.
• Investing in the training and qualification of employees and enhancing their security and professional awareness to ensure the delivery of high-quality services.
• Adopting the latest technologies and methods in delivering security services and optimizing resources to achieve effectiveness and efficiency.
• Building trust-based relationships with clients and partners and contributing to the enhancement of community security.
• Providing accurate and comprehensive security consultancy to clients based on their needs and expectations.
• Continuously improving our operations and services in line with best practices and stakeholder requirements, thereby supporting our strategic direction.

Edition Number: 1
Issue Date: 2025-07-01